Company Profile

C. Forbes, Inc. is located in Richmond, VA. We are a specialty products firm that provides custom awards, meaningful executive gifts, wholesale goods, and specialty program management services to a wide range of business and retail clients. Our etail division comprises these and as well as our own brands for whom we manage fulfillment services direct to consumers from our Richmond warehouse.

Online Customer Service Rep + Sales Assistant - POSITION CLOSED

Position: Online Customer Service Rep + Sales Assistant

Post Date: Dec. 30, 2019
 
Summary: C. Forbes, Inc. is a Richmond based, specialty products firm that owns and manages fulfillment for several growing online retail programs.  We are looking for an Online Customer Service Representative who will become the voice and an advocate for our customers. The ideal candidate will demonstrate that they are self-motivated, punctual and detail oriented, and become the next addition to our small etail team, which consists of fulfillment, web design, and marketing team members.
 
Role: We are looking for a customer service representative who has impressive customer service skills and can answer questions and can become the customer’s advocate in resolving support issues and help with the overall smooth running of the business. This role reports directly to the company owner and collaborates with and a small team of etail professionals. 
 
Job Duties:
  • All customer-facing service related communications
  • Monitor and resolve incoming customer inquiries from all etail channels (live chat, email, phone, social, Etsy)
  • Proactively communicate with customers regarding any fulfillment follow ups or delays
  • Collaborate with etail team to stay updated on new products, features, and policies
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Proactively offer support and solutions to customers in accordance with the company’s customer service policies
  • Constantly assessing processes and systems for efficiency and best practices and proposing improvements
  • Other duties as requested
 
Additional Duties May Vary On Occasion and Include:
  • Taking phone orders
  • Pulling and packing orders
  • Tracking inventory
  • Processing returns / refunds
  • New product development
  • Small batch assembly
  • Product personalization
  • Product packaging
 
Required Skills:
  • Being able to learn and use provided technology (computers, apps, websites) proficiently
  • Internet savvy with email (outlook/g suite)
  • Able to troubleshoot and resolve common browser and website user error issues
  • Detail oriented, organized, using systems to remind and followup on required tasks
  • Exceptional business phone etiquette with affluent customers
  • Bonus: WordPress/WooCommerce
  • Bonus: Etsy/Ebay
  • Bonus: Print shop and art file handling
  • Bonus: Product Photography

We currently have a full time position available. Customer Service, retail, etail, or sales experience is a plus! Adequate company orientation and training will be provided. Our environment is business casual, moderately paced, and fun!  We are looking to hire immediately.
 
Position: Full-time
Salary: Competitive pay will vary based on experience.
Additional Compensation/Benefits:
  • Paid Vacation
  • Paid Holidays
  • Health, Vision, Dental
  • 401K
Work Location:
  • 12830 West Creek Pkwy, Suite G, Richmond, VA, 23238
Schedule (days/hours)
  • Monday through Friday, 8:30a – 5p daily
This Job Is Ideal for Someone Who Is:
  • Dependable — More reliable than spontaneous
  • Detail-Oriented — Thrives on focusing on the details while not missing the bigger picture
  • Versatile — Enjoys working solo as well as interacting with a team
  • New Economy Thinker — Enjoys working in online environments and serving online customers
  • Growing – Both personally and professionally, and has a desire to help this business segment grow as well